Support & Help

Get started with Drive Invoice Parser in Google Sheets™ and find answers to common questions below.

Quick Start (3 Steps)

1. Open your Google Sheets™ spreadsheet and go to Extensions in the menu bar.
2. Select Drive Invoice Parser from the extensions list.
3. Click Open Parser Sidebar, paste your Google Drive™ folder link, and start processing invoices.

Plans & Limits

Drive Invoice Parser offers four paid tiers plus a free tier:

• Starter — $12/mo, 150 invoices
• Pro — $29/mo, 500 invoices
• Business — $59/mo, 1,500 invoices
• Unlimited — $99/mo, unlimited invoices

Troubleshooting

The add-on does not appear under Extensions

Confirm the add-on is installed for your Google account. Refresh the spreadsheet, or reinstall from the Google Workspace Marketplace listing. If you are on a work account, your administrator may need to allow the app.

No files are being processed

• Verify the Google Drive™ folder URL or ID is correct and that you have access to the folder.
• Ensure files are supported formats (PDF, JPEG, PNG, or WebP).
• Check that files were not already processed — duplicate file links are skipped.
• Confirm you have not reached your monthly invoice limit on your current plan.

Extracted amounts look incorrect

AI extraction can occasionally misread low-quality scans or unusual invoice layouts. Always review vendor, date, tax, and total fields before using data for accounting or payments. Delete incorrect rows in your sheet and re-run processing if needed.

Subscription or license issues

Paid users can use Manage Subscription in the sidebar billing portal. You can also activate a license key manually from the sidebar if checkout email linking has not synced yet.

Contact Support

For help with billing, licensing, or technical issues, email us at support@drive-invoice-parser.vercel.app.

Please include your Google account email, a description of the issue, and screenshots if possible. We aim to respond within two business days.