Support & Help

Get started with Drive Invoice Parser in Google Sheets™ and find answers to common questions below.

Quick Start (3 Steps)

1. Open your Google Sheets™ spreadsheet and go to Extensions → Drive Invoice Parser → Open Sidebar (or open the add-on from the sidebar rail icon and click Open Parser Sidebar).
2. Paste your Google Drive™ folder URL or ID into the sidebar.
3. Click Start Processing to parse new invoice files. Processing runs only when you click this button—there is no scheduled or automatic background monitoring.

Plans & Limits

Drive Invoice Parser offers a free tier plus four paid tiers. All limits reset each calendar month (UTC):

• Free — 10 invoices per calendar month
• Starter — $12/mo, 150 invoices per calendar month
• Pro — $29/mo, 500 invoices per calendar month
• Business — $59/mo, 1,500 invoices per calendar month
• Unlimited — $99/mo, unlimited invoices per calendar month

Troubleshooting

The add-on does not appear under Extensions

Confirm the add-on is installed for your Google account. Refresh the spreadsheet, or reinstall from the Google Workspace Marketplace listing. If you are on a work account, your administrator may need to allow the app. On first open you may need to click Authorize on the add-on homepage card.

No files are being processed

• Verify the Google Drive™ folder URL or ID is correct and that you have access to the folder.
• Ensure files are supported formats (PDF or common image types such as JPEG, PNG, or WebP).
• Check that files were not already processed — duplicate file links are skipped.
• If you just uploaded a file, wait a few seconds and click Start Processing again so Google Drive can finish indexing it.
• Confirm you have not reached your monthly invoice limit on your current plan.

Extracted amounts look incorrect

AI extraction can occasionally misread low-quality scans or unusual invoice layouts. Always review vendor, date, tax, and total fields before using data for accounting or payments. Delete incorrect rows in your sheet and re-run processing if needed.

Usage counter not updating

The sidebar shows your monthly usage after each successful parse. If the counter stays at zero, reopen the sidebar to refresh. Clear any stale license key from the sidebar manual-key field and ensure you are signed into the same Google account used for billing.

Subscription or license issues

Paid users can use Manage Subscription in the sidebar to open the Stripe billing portal. You can also activate a license key manually from the sidebar if checkout email linking has not synced yet.

Contact Support

For help with billing, licensing, or technical issues, email us at support@driveinvoiceparser.com.

Please include your Google account email, a description of the issue, and screenshots if possible. We aim to respond within two business days.